Return & Refund

At Elif Embroidery, we take pride in crafting high-quality handmade embroidered dresses with precision and care. Since each piece is uniquely handmade, we follow a strict return and refund policy to ensure fairness and transparency.

Returns Policy

• As our products are handmade and customized, we do not accept returns unless the item is defective or incorrect.
• If you receive a damaged or incorrect product, you must notify us within 48 hours of delivery with clear images of the issue.
• To be eligible for a return, the item must be unused, unwashed, and in its original packaging.

Refund Policy

• Refunds are only applicable for defective or incorrectly sent items.
• Once we receive and inspect the returned item, we will process the refund within 7-10 business days.
• Shipping costs are non-refundable, except in cases where the error was on our part.
• If eligible, the refund will be issued via the original payment method.

Exchanges

• We do not offer exchanges as each dress is custom-made. However, in case of any issue, we will work to resolve it to your satisfaction.

Order Cancellations

• Orders can be canceled within 24 hours of placing them. After this period, we begin processing, and cancellations will not be accepted.